TY  - BOOK
AU  - Metters Richard ,Kathryn King Metters,Madeleine Pullman,Steve Walton.
TI  - Successful Service Operations Management with CD. 2nd ed
SN  - 97881813157734
U1  - 658.5 
PY  - 2012///
CY  - New Delhi
PB  - Cengage Learning
ER  -