TY  - BOOK
AU  - Besterfield Dale H; Berterfield Glen H; Besterfield-Michna, Carol; Berterfield-Sacre, Mary.
TI  - Total Quality Management
SN  - 9788131732274
U1  - 658.562 
PY  - 2012///
CY  - NewDelhi
PB  - Pearson
ER  -