000 00331nam a2200133Ia 4500
008 240601s2009 xx 000 0 eng d
020 _a9788131725405
082 _a658.812
_bPEE
100 _aPeelen.
245 0 _aCustomer relationship management
260 _aNew Delhi
_bPearson
_c2009
300 _axvi-433
_c24cm
942 _2ddc
_cBK
999 _c125
_d125