000 00335nam a2200133Ia 4500
008 240601s2004 xx 000 0 eng d
020 _a9780195667585
082 _a658.8
_bAPT
100 _aApte Govind
245 0 _aServices Marketing
260 _aNew Delhi
_bOxford University Press,
_c2004
300 _axi-440
_c25cm
942 _2ddc
_cBK
999 _c411
_d411