000 00347nam a2200133Ia 4500
008 240601s2011 xx 000 0 eng d
020 _a9788177586732
082 _a658.8
_bVER
100 _aVerma Harsh V .
245 0 _aServices Marketing text and cases
260 _aNew Delhi
_bTata McGraw Hill
_c2011
300 _axiv-470
_c24cm
942 _2ddc
_cBK
999 _c478
_d478