000 00359nam a2200133Ia 4500
008 240601s2009 xx 000 0 eng d
020 _a9780195689082
082 _a658.8
_bJAU
100 _aJauhari Vinnie,Dutta Kirti
245 0 _aServices MarketingOperation
260 _aNew Delhi
_bOxford University Press,
_c2009
300 _axv-584
_c24cm
942 _2ddc
_cBK
999 _c535
_d535